Frequently Asked Questions

Manufacture

  • Are the candies all the same size?

Nope, the candies are cut by hand, hence do expect some variations in the size of each piece.

  • What is the brand of sugar used?

Most consumers are not aware that the quality of sugar affects the taste and quality of rock candy. At Sticky, we use only refined sugar from SIS.

Please be mindful of who you buy your candies from and what ingredients they use. Rock candy is meant to be yummy not yucky!

  • Do you guys have any form of animal product (eg pork gelatine) that goes into the candies?

Nope, all our candies are COMPLETELY free from animal fat and gelatine.

They are made with glucose, which is derived from wheat.

  • Where are the candies made?

Everything we sell is created right in front of our customers at our outlets. Do drop by for a visual feast!

Sales and delivery

  • Can Sticky deliver anywhere? Even overseas?

Yup we can! Cost of the candy is the same, but delivery charges will apply

Send us an email enquiry and we will give you a quote.

We also have other outlets worldwide (Asia, Oceania etc). You can get all their details on our Contact Us pages.

Storage

  • Is there an expiry date on the Candy? 

Although sugar is a wonderful preservative, it tends to crystallize. After about 6 months, the colours will fade a little, and the texture will change. You can still eat it, but it won’t be quite as beautiful. ☹

  • Where should I store the candies? 

Keep them in a cool, dry area, preferably in an air-tight container. An air-conditioned environment such as the office is ideal!

DO NOT refrigerate unless you have the iron discipline of returning your candies to the refrigerator immediately after consumption.

  • My candies are all stuck together! What do I do? 

We will be honest: rock candy, when left exposed, will absorb as much moisture as it can. Storage conditions (as mentioned above) will be the most ideal/helpful in extending the shelf life (anything from six months to a                year) but there is no such thing as an air-tight container/bag that will prevent it from clumping together forever unless additives are added (which we don’t!)

The best solution we can offer you is to finish the candy before they start to stick. 😀

Customization

  • Can I have different designs on each side of the candy?

Unfortunately due to the nature of our candy making process, we are only able to have one design per batch of customised candy. The two faces will simply be mirror images of each other.

  • Can the candy design be a realistic photo? 

We are limited in our ability to fulfil all designs as our candy is entirely handmade. Come send us an inquiry here and we will contact you for further discussion!

You can upload an image by going to ‘Candy Details’ → ‘Symbol’ → ‘Custom’ → ‘Symbol Upload’

  • What is the minimum quantity of candy if I want it customized?

The minimum batch size is 4kg

Our candy is entirely handmade in an extraordinary, sculptural process. While this makes it very cool, it also means that there is a limit on how small an amount of candy we can work with. Of course, all our standard                    retail products can be ordered by the bag (check out our online shop)

  • What happens when I submit an online inquiry?

Nothing is confirmed and you are not required to pay for anything when you send us an inquiry. We believe that speaking with you in person is the only way to make sure we know exactly what you want. Even if you have            no idea what you want, send us your contact details and one of our team will contact you shortly to discuss how best to make you a little Sticky. 😊

  • Is there a lead time? How long will it take my lollies to be made?

A good rule of thumb is about 3 weeks, with a little more time around Christmas if possible

Everything at Sticky is made entirely by hand, which means planning our production schedule is a little tricky

Of course, we will always do our best to fill urgent requests where possible, and we usually manage it, but the more notice you can give us, the better.

  • How many candies are there in each customised batch (minimum 4kg)?

Approximately 400 piece/kg or 1600 pieces in 4kg.

Everything that we do is either cut or moulded by hand. As such each piece will vary slightly in size and weight. The above quotation is only a guide.

  • Are the packaging options on the Pricing and Packaging page my only choices?

Nope, we are just about infinitely flexible. Some jars, some bags, half this, half that. Whatever you might need, just let us know and we’ll make it happen

If you don’t need it all packaged, we’ll provide the remainder to you in 1kg bags at no cost.

  • Can I package it myself?

We love it when you package it yourself! Please remember that we do not add preservatives, hence the candies need to be packed into something airtight

There are some beautiful packaging options out there, but if they aren’t completely airtight, make sure the candies go into a small bag or similar airtight container first.

  • How many packets can I get out of a 4kg batch?

Each piece of candy weighs approximately 2.5g, so as a guide if you have 8 pieces per bag (20g), you can get 200 x 20g bags.

But as mentioned before, the flexibility of packaging the candies in bags allows you to determine exactly how much candy each bag will have.

  • Does my choice of colour limit the choice of flavour? 

Nope, you can have any colour with any flavour (as long as we have it!)

All our flavourings are colourless. Just remember that each batch will be a single flavour and colour scheme choice.

“Didn’t find an answer to your question? Feel free to contact us or send in an online inquiry here and our friendly staff will get back to you ASAP!”