Frequently Asked Questions
What is Sticky all about?
Sticky is a handcrafted candy company based in Singapore, known for creating vibrant, custom-made rock candy and lollipops. Every piece is made entirely by hand by our skilled candy artisans.
What is the minimum order quantity (MOQ) for custom candy?
For customised lollipops, Sticky requires a minimum of 200 pieces. For “Kissy Lip Lollipops” custom colours, MOQ is 100 pieces. For handmade rock candy custom packs, minimum order of 4 kg for S$240.
Can I see samples before full production?
We can provide digital mock-ups of your custom design for approval before production begins. Physical samples may be arranged for large corporate or bulk orders on request.
Is there a setup fee for custom moulds or designs?
Most of our handmade designs do not require moulds, but complex or intricate custom designs may incur a one-time setup fee. We will always inform you of any setup fees during the quotation stage.
Can I order a small batch (less than MOQ)?
For special occasions or urgent needs, we may be able to produce smaller batches at a premium. Please contact us to discuss your requirements.
Do you offer bulk / wholesale discounts?
Yes, we offer discounted pricing for large or recurring orders. Reach out for a customised wholesale quotation.
How long does shipping take?
Local orders within Singapore typically take 2–4 working days after production. International shipping varies by destination, usually 7–14 working days.
How can I track my order?
Once dispatched, we will send you an email with your tracking number and courier details.
Can I supply my own packaging or branding?
Yes! We will work with you to pack the candy in your provided packaging, as long as it is food-safe and suitable for our products.
Are your products food-safe?
All our products are handmade in a clean, food-safe environment and produced using high-quality ingredients. We comply with local food safety regulations in Singapore.
What is your return or refund policy?
Because our candy is perishable and custom-made, we are unable to accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours.
How much candy per guest for events?
We recommend about 30–50 grams per guest, or 1–2 lollipops per person as a party favour.
How do I contact your team?
Fill out the form on our Contact Us page, email questions@sticky.com.sg, or WhatsApp us at +65 8782 7676.